Frequently Asked Questions

Before contacting Santa’s elves, see if your question has been answered below!

How long are the calls? Can I add more time?

Each call is approximately 2 minutes in length. You can add more time by booking another appointment back to back or later that day!

Can I have multiple children on the call?

Yes! You can have multiple children on each call. Just make sure to add everyone’s information to the appointment so Santa knows who he is calling! (Be aware calls are 2 minutes long) 

What time zone does Santa Calls operate in?

Santa Calls operates in Mountain Standard Time. Your video-call from Santa will come according to Mountain Standard Time.

Is it a real Santa?

Yes! Santa Calls works with real-bearded Santa that is in full Santa attire from head to toe.